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Sie sind herzlich eingeladen zu unserem eintägigen Bootcamp in Berlin! Lernen Sie bei diesem Training mehr über die Funktionalitäten von Zendesk und lassen Sie sich überzeugen, wie Zendesk die Effizienz Ihres Support Teams steigert!
Der reguläre Preis für ein solches Training liegt normalerweise bei 145 Euro. Wie bieten Ihnen jedoch einen kostenlosen Platz für unser Training an, damit Sie sich gemeinsam mit anderen Zendesk Usern einen Überblick verschaffen können über:
Grundlagen: Makros, Trigger, Automatisierung und Kanäle
Customization: Oberflächen-Anpassungen und Design; Gruppen und Nutzerrechte
Management: Management Dashboards & Analysen, Verwaltung mehrerer Marken, Sprachen und Zeitzonen; Kundenforen
Integration: Salesforce-; Single sign-in; Migrations-Tickets und Daten von anderen Help Desks
Der Tag ist so strukturiert, dass neue Anwender und erfahrene Zendesk-Profis gleichermaßen auf Ihre Kosten kommen. Sie werden von erfahrenen Zendesk-Trainern begleitet und haben die Möglichkeit, Ihr Netzwerk auszubauen und sich mit anderen Zendeskians während des Mittagessens und den Pausen zu vernetzen. Das Training findet in Englisch statt.
You're invited to our one-day bootcamp to learn more about Zendesk functionality that will further optimise your support team efficiency!
The Zendesk Training Tour is hitting 3 cities within just two weeks! The training is normally 145 Euros, but you have the opportunity to register for your complimentary seat and join other Zendesk administrators for an overview of:
Fundamentals: Macros, Triggers, Automations and Channels
Customization: Portal look-and-feel; User roles
Management: In-depth analytics; Multiple brands; Languages and timezones; Knowledge base
Integration: Salesforce; Single sign-on; Ticket sharing; Migrating tickets and data from other help desks
The day is structured to deliver best practices and key concepts to users with any level of expertise - whether you're an experienced user or just getting started. You'll be guided by our professional Zendesk trainers and have the opportunity to build your network and connect with other Zendeskians during lunch. This training session will be in English.
Grab your seat before space runs out!
When & Where
Kurfuerstendamm 21
7th floor
10719 Berlin
Germany
Tuesday, 3 July 2012 from 10:00 to 17:00 (CEST)
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